• 020 7622 9050
  • 079 8544 3266
  • 284-286 Clapham Road, Stockwell SW9 9AE, London
1. General conditions of sale

Each order placed with us shall be governed by present General conditions of sales. Unless otherwise provide in the present General Conditions of sales, they shall apply to the exclusion of all other conditions.
Our General conditions of sales the shall apply to the exclusion of all other conditions and may be modified from time to time by posting a new dated version on this website you are invited to read our General conditions on a regular bases to be informed of these modifications.
We will be subject to the general conditions of sales in force at the time you order from us, unless any change is required to be made to these by low or governmental authority (in witch case it my apply to orders previously placed by you). You my exercise you right to cancel if you are not happy with the changes as they.

 

2. Prices e Payment

The prices payable for the items your order are those displayed on this, Website on the date you order, these are inclusive of VAT but exclusive of delivery charges. Delivery charges, when applicable, will be billed at the rates indicated on the website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select. You will be advised of the delivery charges applicable to your order during the checkout process and before you place your order.
The price of a product and delivery cost displayed on the website and confirmed in your order confirmation will normally be honoured we reserves the right to modify the prices of this of its products in the future at any time and without notice. The modifications of prices will not apply to orders of prices will not apply to orders of products already confirmed.
The payment of orders made through greenjadeherbal.co.uk are processed by a online payments platform hired for that purpose.

 

3. Order Confirmation

All orders are subject to acceptance and availability. If the products ordered are not available, you will be notified by e-mail (or by other mean if no email address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Any order placed by you will be treated as an offer to purchase the products from us and we have the right to reject such offers at any time you acknowledge of your order which you may receive from us shall not amount to our acceptance of your offer to purchase products on the website.
The conclusion of a contract between you and us will take place when we debit your credit, debit card or other account or dispatch the products to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded the dispatch confirmation.
The contract will relate only to those products whose dispatch we have confirmed in the dispatch confirmation.The products sold on the website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

 

4. Returns Policy

When you receive your item, you must check it as soon as possible following receipt and always before use. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. It’s so simple please follow the steps set out below (please see the section headed Returns and Refunds. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that you take reasonable care of it when trying it, inspecting it. Please ensure that any security seals or tags are still intact.

 

4.1 Wrong item received

We apologize if you received the wrong item by mistake. This is not common, and we want to resolve this a quickly as possible for you. To receive a refund or a replacement you must return the item in the same conditions you received it and within 14 days from the day on which you received the item.

 

4.2 Damaged or faulty items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you, if you believe that the item is faulty is and as soon as possible after discovering the fault and we will advise what to do next. Our returns policy for fault items upholds you statutory rights.

 

4.3 Item not received

We apologize if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement , you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.

 

4.4 Cost of returning items

Please note that we returning an item where: we sent you the wrong item, or the item is damaged or faulty, or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you.Will depend on the item and will be communicated to you after the testing process has been completed.

Your statutory rights. Our return policy does not affect you statutory rights for more information about your other statutory rights, please visit the UK government website at: www.direct.gov.uk or contact consumer Direct, the government funded. To return your them item, contact us through your account via online message or call us on 02076229050 you must inform our costumer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to returns the item to please package the item security and include inside the package your order number, name and address please obtain a proof of postage from the post office when you send you item to us the proof of postage does not cost anything without it, however we may not be able to process your refund or replacement in the rare event that your item is lost in transit if you request a replacement and the product is no longer available, we will process the refund back to the original method of payment used to purchase the item. Any item you have accepted and then return is your responsibility until it reach our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. That we do next. All products returned to us are checked by our returns department. If you are entitled to a refund, then we will refund the price of you item. Returns are usually processed within 7 working days of receipt of a cancelled order and at the latest within 30 days of receipt. We will refund the original method of payment used to purchase the item. Return of replacement products. If an item you ordered was found to be faulty and we replaced it ,you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you receive a refund.

 

5. Complains

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item. We apologize we want to resolve the matter.
Please contact our costumer service representatives through your account via our online message centre or call 02076229050.
You will assume ton the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

 

Subject to our website terms of use and acceptable use policy, privacy notice and cookie policy.
This page together with the documents expressly referred to within is tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website, www.greenjadeherbal.co.uk

Green Jade Herbal Therapies Limited is a registered company (No. 309168595), is a company registered in England and Wales and Our registered Suite 101 Lumina Business Centre, 32 Lumina Way London England EN1 1FS. We operate the website.

If you have any questions relating to these terms and conditions please contact us by telephoning 02076229050 or email to info@greenjadeherbal.co.uk

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